Water Leak FAQs

Q: What should I do if I have a major leak in my home?

A: If the leak is inside your home or you have a burst pipe you should first turn off your water supply at your main shutoff valve. If you do not have a main shutoff valve, or don’t know where it is located, you may turn off your water at your meter in an emergency situation. It is advisable to contact a plumber during such emergencies. If any damage has occurred it is also advisable to contact your insurance company. Do not touch any wet electrical fittings – call in an electrician.


Q: What would cause for water to leak from the vent in the plumbing system?

A: Water should not be leaking from your vent system. The only water that should be in your vent system should be the occasional storm water after a big storm. There should be no way for sewage or sewage water to get into your vents or system. If you have a backup you would know from water coming up from the lower floors that you have a leak. Replacing the vent should usually fix the problem, if it doesn’t correct the problem.

Q: I can hear water running inside my walls, what does that mean?

A: If you can hear water running inside your walls and there are no water sources turned on then you may have a leak from one of the water pipes.


Q: We used to have great water pressure in the master bath shower but it seems to be very low now?

A: If you are experiencing low water pressure where you once had good water pressure there could be several possibilities. The first thing you should check is the supply line, make sure it is turned all the way on. Another common reason is the aerators are clogged, simply unscrew the aerator from the faucet head and clean out the sediment that may have collected by soaking it in vinager overnight then using an old toothbrush just bush out the buildup. If you are still experiencing low water pressure you should call your plumber for further advise.


Q: We used the faucet yesterday but when we turned it on this morning no water came out?

A: If you are experiencing loss of water throughout your home the first thing you should check is the main water shut off valve and make sure it is fully in the on position, the shut off is typically located in your garage, but can be different depending on where you live. If the main shut off valve is completely turn on but you still don’t have water then check to make sure there is no breaks in your main water line, if there is please call your plumber for further assistance. If you are experiencing no water flow at only one faucet then first check to make sure the supply line is turned on, more than likely you have one of 2 types of shut off valves: a “twist turn” to open and close the valve or a “push-pull”. If your supply lines are in the “on” position and you still don’t have any water flow then check to make sure there is no sediment build up in the aerator, if there is then removing the sediment should restore water flow. If you still do not have water flow then you should call your plumber for further advise.