Gas Leak FAQs

Q: I Smell Gas. What Should I Do?

Natural gas smells are like rotten eggs. If you smell natural gas in your home, here’s what you need to do:

If You Smell A Faint Natural Gas Odor:

1. First make sure all gas appliances and the burners on your stove are completely turned off.
2. Open your windows;  and wait a few minutes to let gas escape.
3. Then check the pilot lights of your gas appliances
   1. Furnace
   2. Range
   3. Water Heater
4. If you can’t find the source of the gas leak, call your local gas utility to report the gas odor, or call us now at 972-672-8616.

If You Smell A Strong Gas Odor:

1. Do not use any devices that might create a spark. The spark could ignite the gas
2. Quickly extinguish all embers and flames including:
   1. Cigarettes
   2. Candles
   3. Fireplaces and more.
3. Leave your home immediately and take others with you.
4. If you smell a strong odor of natural gas, leave and call your gas utility to report the odor.
5. Never try to locate a gas leak yourself